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Friday, April 13, 2012
OUR AWARD-WINNING CUSTOMER SERVICE The North Korean factory workers are on display. Western video cameras shoot from above as bottles move around the slat chain conveyors and various belted machinery, but the workers look like they’ve never been in a factory before, like Laverne and Shirley, they should have gloves—not for hand protection but to quickly fill with their breath and press onto passing bottle tops—five-fingered headdresses. I want the workers to break into song. I want the workers to be happy workers, or workers in any capacity, or happy in any capacity. We do it so well—our productive pretending. It’s part of America’s Award-Winning Customer Service™. We’ll do it our way, yes our way, all the way to middle-management, whores for a cause that none of us believe in, making all our dreams come true while we make nothing, nothing but record sales. |